This might turn into a rant because I had only bad experiences with Lookfantastic in the past months.
I ordered my box along with a new EX1 Invisiwear Liquid Foundation in F100 and a Maybelline Instant Age Rewind concealer. I payed for it all at once, but now they have charged me again for another box even though I did not want one.
And I also had another problem with them a few months ago when they sent me two of the same boxes instead of the next months box. After a few days of back and fourth talking with the support I managed to get another box for free, which was nice since it was their error but still a hassle.